Returns & Complaints

Information on revocation, returns and complaints handling

We want you to be satisfied with your purchase. If you wish to return or complain about goods, you will find all the important information here.

Overview of our return conditions

	Private Customers (B2C)	Business Customers (B2B)
Right of Withdrawal	14 days legal	No legal right of withdrawal
Return	New condition, unused	New condition, unused
Exchange	Yes, possible	Yes, possible
Return Costs	Borne by the customer	Borne by the customer
Restocking Fee	None	5% of the goods value
Refund	Within 14 days	Within 5 working days

How the return works

Contact us – Register your return in advance by e-mail or telephone.
Receive return confirmation – We will send you all the necessary information for the return shipment.
Pack goods securely – Pack the goods securely for transport, ideally in the original packaging.
Return shipment – Send the goods to the specified address.

Right of withdrawal for consumers

As a consumer, you have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period begins on the day on which you or a third party named by you took possession of the goods.

Complaints in case of defects

In case of defective or damaged goods, your legal warranty right applies. Contact us with photos of the damage and your order number – we will take care of a quick solution.

Please register your return in advance so that we can send you the appropriate return information. Unregistered returns can lead to delays.

Frequently Asked Questions

What is the difference between revocation and complaint?

Revocation: As a consumer, you can withdraw from the purchase within 14 days without giving reasons – the goods do not have to be defective.

Complaint: The goods are defective or do not correspond to the description. Your legal warranty right (2 years) applies here.

How long is the withdrawal period?

As a consumer, you have 14 days from receipt of the goods to declare the revocation. The period begins as soon as you have received the goods in full.