Returns & Complaints
Information on withdrawal, returns and complaint processing
Returns & Complaints
We will help you if you wish to return or complain about goods. Please contact us before returning.
- Contact customer service
- Receive return instructions
- Pack goods securely and ship
Register return in advance
Please register your return in advance so we can send you the appropriate return information.
- Have order number ready
- State reason for return
- Ensure packaging safety
Frequently Asked Questions
Information on withdrawal, returns and complaint processing
How do I register a return?
Contact our customer service with your order number and reason for return.
Who pays the return shipping costs?
Return shipping costs depend on the goods and reason for return.
More Help Topics
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Still have questions?
Our customer service team is happy to help. Available Mon-Fri 8:30-16:30.