Returns & Complaints
Information on revocation, returns and complaints handling
We want you to be satisfied with your purchase. If you wish to return or complain about goods, you will find all the important information here.
Overview of our return conditions
| Private Customers (B2C) | Business Customers (B2B) | |
|---|---|---|
| Right of Withdrawal | 14 days legal | No legal right of withdrawal |
| Return | New condition, unused | New condition, unused |
| Exchange | Yes, possible | Yes, possible |
| Return Costs | Borne by the customer | Borne by the customer |
| Restocking Fee | None | 5% of the goods value |
| Refund | Within 14 days | Within 5 working days |
How the return works
- Contact us – Register your return in advance by e-mail or telephone.
- Receive return confirmation – We will send you all the necessary information for the return shipment.
- Pack goods securely – Pack the goods securely for transport, ideally in the original packaging.
- Return shipment – Send the goods to the specified address.
Right of withdrawal for consumers
As a consumer, you have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period begins on the day on which you or a third party named by you took possession of the goods.
Complaints in case of defects
In case of defective or damaged goods, your legal warranty right applies. Contact us with photos of the damage and your order number – we will take care of a quick solution.
Further help topics
Overview of all accepted payment methods
eProcurement, XRechnung and electronic procurement for business customers
Answers to the most common questions about orders, delivery and products
Information on revocation, returns and complaints handling
Step-by-step instructions for assembling our products
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Information on shipping options, delivery times and tracking
Family business with over 90 years of industry experience